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Introducing Agentic AI: The Future of Autonomous, Goal-Oriented AI for Enterprise Contact Centers Introducing Agentic AI: The Future of Autonomous, Goal-Oriented AI for Enterprise Contact Centers SolutionsBackMeet Your AI WorkforceTransform customer engagement with fully pre-trained AI AgentsExplore Enterprise AI AgentsBy CategoryAI Voice AgentsAI Agents for Chat & MessagingAI-Powered Agent AssistAI Agents for Sales & MarketingBy Contact Center PlatformAmazon ConnectAvayaGenesysNICE 8x8 Learn how Cognigy.AI elevates any contact center By IndustryAI Agents for AirlinesAI Agents for AutomotiveAI Agents for Finance & BankingAI Agents for HealthcareAI Agents for InsuranceAI Agents for Retail & E-commerceAI Agents for TelecommunicationsAI Agents for UtilitiesMore integrationsBandwidthMicrosoftSalesforceServiceNowZendeskPlatformBackCognigy.AI Platform Enterprise-grade Contact Center AI Platform Explore Cognigy.AIPlatform CapabilitiesAI Agent Manager Visual AI Agent creation and orchestration engine Agentic AI Autonomous, goal-oriented AI Workforce powered by LLMs Voice Gateway Turnkey voice connectivity to any contact center Generative AI Enterprise-ready LLMs for CX transformation Knowledge AI AI-based semantic search and knowledge management NLU Market-leading AI for 100+ languages Multimodal CX Cross-channel customer journeys with xApps Agent Copilot Next-gen agent assist for enterprise contact centers Live Chat AI-powered Live Agent workspace Insights Omnichannel reporting and analytics suite Get the LatestIntroducing Agentic AI Watch Now Introducing Agent Copilot Watch Now Cognigy Knowledge AI: Launch Webinar Watch Now Quick LinksHelp CenterDocumentationAcademyProduct UpdatesTrust CenterMarketplaceReferencesBackAnalyst Recognition & AwardsSee Analyst Reports and Awards Cognigy is recognized as a Leader for Enterprise Conversational AI Platforms See Analyst Reports and AwardsCustomer Success StoriesView our Customer Stories Explore our customers’ stories and see how enterprises are creating customer service loved by everyone View our Customer StoriesVideos Watch the Frontrunner Story of the Toyota Innovation Team Watch now Deloitte and Cognigy are Paving the Way for AI-Powered Customer Service Transformation Watch now Lufthansa Group Uses Cognigy.AI to Power 6M+ Conversations p.a. Watch now ResourcesBackLearnDownloads Guides, white papers, analyst reports and more Blog Stay in the loop on everything CX and CAI Cognigy Academy Become a certified expert with on-demand courses Showcase Shorts Explore the art of the possible in short videos demonstrating CAI CX Disruptors Insights from leading voices in the customer service industry SucceedProduct Updates The latest information on new releases and features Help Center Tutorials, help community, videos and how-to articles Training Access training resources or schedule personalized sessions Technical Documentation How to use and get the most from Cognigy.AI Get the LatesteBook: Blueprint for an AI-First Contact Center Download now eBook: Generative AI for Contact Centers Download now Webinar: Generative AI and Cognigy in the Contact Center Watch now CompanyBackWho We AreAbout Us Join our mission to make Conversational AI more accessible Our Partners Dive into our global ecosystem of leading business and technology partners Events Find us at live conferences or virtual meetups​ Careers Help us achieve our vision with your talents and skills​ News & Announcements Be the first to know about all the latest news​ Nexus The Most Anticipated Contact Center AI Summit Contact Us Reach out to our experts and get your questions answered Trustworthy AICognigy Trust CenterSee how we help your organization secure sensitive data and comply with applicable laws and regulations. Read More The Future of Enterprise-Grade AI AdoptionAn in-depth guide into the trusted use of AI in customer service automation Read More Cognigy.AI is officially AIC4-approvedFind out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue. Read More Latest AnnouncementsCognigy Celebrates Customer Service Innovation at the Cognigy Awards 2025Cognigy and Schwarz IT Win Retail Award - with Lidl Instore Voice Assistant Amazon Connect Avaya Genesys NICE 8x8 Learn how Cognigy.AI elevates any contact center Bandwidth Microsoft Salesforce ServiceNow Zendesk Help Center Documentation Academy Product Updates Trust Center Marketplace EN Amazon Connect Avaya Genesys NICE 8x8 Bandwidth Microsoft Salesforce ServiceNow Zendesk Help Center Documentation Academy Product Updates Trust Center Marketplace Your Prescription for Better Customer ServiceAI Agents for HealthcareConversational AI in healthcare delivers seamless and compliant service experiences for every patient on any channel and in any language with pre-trained AI Agents. SEE A DEMOCase Study: Virgin Pulse40%containment rate97%intent recognitionAutomatedticket creation in ZendeskTurnkey Solutions with AI Agents for HealthcareID&V Make & Change Appointments Pay Bills Update Insurance Common Medication Questions Digital Intake Process Provide Referrals Refill Requests Post-Discharge Engagement And more... Voice Self-Service & Agent Assist in ActionWatch an AI Agent quickly handle issues with a medical device and later hand over to a live agent, pivoting to assisting the agent in real time.Be Where your Patients Are30+ voice and digital channels out-of-the-box from iMessage to WhatsApp and Twitter so customers get help where it's most convenient for them. Knowledge On Demand Pretrained in your support knowledge, industry know-how, and enterprise systems to deliver contextual support when patients need it.Automated, Contextual ExperiencesAutomate and personalize common service processes like appointments, filling out forms, answer common questions about medication, pay bills and more.Virgin Pulse Achieves 40% Containment Rate with AIVirgin Pulse, a global health engagement company, sought to enhance its member support by integrating a fully trained AI Agent with Zendesk LiveChat. This AI Agent, covering 29 topics, achieved a 97% intent accuracy score and a 40% containment rate within a month, significantly improving from the previous 3%.The solution automated ticket creation and facilitated seamless transitions to live agents, doubling user sessions from 12,000 to 30,000. This success led to Virgin Pulse receiving Cognigy's Newcomer Champion Award in 2024. Read the whole story.Cognigy's cutting-edge technology has transformed our customer support, achieving an impressive 40% containment rate within a single month.  Ivana Suljetovic, Senior Front Line Manager, Virgin Pulse Secure & Compliant Self-Service Loved by Customers Hear what they have to say 5.0 Reviewer Function: Customer Service and Support Company Size: 500M - 1B USD Industry: Energy and Utilities Bring Your Conversational AI Strategy To The Next Level With Less Code We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast." Read more 5.0 Reviewer Function: Data and Analytics Company Size: 1B - 3B USD Industry: Transportation Most Flexible Conversation AI Platform "The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan." Read more 5.0 Reviewer Function: Research and Development Company Size: 30B + USD Industry: Transportation Excellent Choice for Complex Conversational AI at Scale "The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors... Read more 5.0 Reviewer Function: Software Development Company Size: <50M USD Industry: Healthcare and Biotech Industry Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product. "Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space... Read more 5.0 Reviewer Function: Product Management Company Size: 1B - 3B USD Industry: Telecommunication Best Conversational AI Platform! "Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents." Read more 5.0 Reviewer Function: Data and Analytics Company Size: 30B + USD Industry: Retail The Highly Interactive and Profitable Customer Interaction System "Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ... Read more 5.0 Reviewer Function: Customer Service and Support Company Size: 500M - 1B USD Industry: Energy and Utilities Bring Your Conversational AI Strategy To The Next Level With Less Code We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast." Read more 5.0 Reviewer Function: Data and Analytics Company Size: 1B - 3B USD Industry: Transportation Most Flexible Conversation AI Platform "The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan." Read more 5.0 Reviewer Function: Research and Development Company Size: 30B + USD Industry: Transportation Excellent Choice for Complex Conversational AI at Scale "The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors... Read more 5.0 Reviewer Function: Software Development Company Size: <50M USD Industry: Healthcare and Biotech Industry Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product. "Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space... Read more 5.0 Reviewer Function: Product Management Company Size: 1B - 3B USD Industry: Telecommunication Best Conversational AI Platform! "Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents." Read more 5.0 Reviewer Function: Data and Analytics Company Size: 30B + USD Industry: Retail The Highly Interactive and Profitable Customer Interaction System "Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ... Read more 5.0 Reviewer Function: Customer Service and Support Company Size: 500M - 1B USD Industry: Energy and Utilities Bring Your Conversational AI Strategy To The Next Level With Less Code We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast." Read more 5.0 Reviewer Function: Data and Analytics Company Size: 1B - 3B USD Industry: Transportation Most Flexible Conversation AI Platform "The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan." Read more 123456The GARTNER PEER INSIGHTS Logo and GARTNER PEER INSIGHTS are trademarks and service marks of Gartner, Inc. and/or its affiliates and are used herein with permission. Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. Helpful Healthcare Resources How AI Chatbots Help the Healthcare Industry Conversational AI in Healthcare: Benefits & Examples How Conversational & Generative AI Are Transforming Customer Service in Healthcare Frequently Asked QuestionsWhat is an AI Agent?An AI Agent are human-like virtual agents based on Conversational AI and Generative AI designed to automate customer service interactions across chat and voice channels. AI Agents deliver instant, personalized support in over 100 languages and integrate seamlessly with enterprise systems. They are equipped with industry-specific skills, emotional intelligence, and the ability to understand and use a company’s service knowledge and processes. Additionally, AI Agents work alongside human agents, providing real-time assistance, knowledge lookups, next best actions, sentiment analysis, and more.What is conversational AI in healthcare?Conversational AI in healthcare refers to AI Agents based on Conversational and Generative AI designed to interact with patients and staff using natural language. These solutions streamline processes such as appointment scheduling, symptom checking, medication reminders, and providing healthcare information, enhancing accessibility and patient engagement.What are the cases of AI in healthcare industry?AI in healthcare revolutionizes customer service by enhancing efficiency, personalization, and accessibility. AI Agents streamline appointment scheduling, provide instant answers to patient inquiries, and manage prescription refills, reducing wait times and improving patient satisfaction. AI also supports healthcare providers by automating administrative tasks like billing and patient onboarding, freeing up staff to focus on critical care.Additionally, AI-driven tools can guide patients through symptom checking, triage processes, and follow-up care, ensuring timely support and reducing strain on healthcare resources. These applications empower organizations to deliver seamless, 24/7 service while optimizing operational workflows.What is an example of AI chatbots in healthcare?An example of AI chatbots in healthcare is AI Agents designed to assist with patient inquiries and support. For instance, chatbots can help patients schedule appointments, check symptoms, and receive medication reminders. They also provide instant answers to common questions about healthcare services, reducing the need for phone calls or in-person visits. An AI-powered chatbot integrated into a healthcare provider’s system can guide patients through insurance claims, manage prescription refills, or offer post-treatment care instructions. This ensures fast, accurate, and accessible service, improving patient satisfaction and operational efficiency. Shape the future of customer service, todayThe choice is yours HIRE AN AI AGENT EXPLORE OUR PLATFORM Your Prescription for Better Customer Service Healthcare SEE A DEMO SEE A DEMO 40%containment rate97%intent recognitionAutomatedticket creation in Zendesk ID&V Make & Change Appointments Pay Bills Update Insurance Common Medication Questions Digital Intake Process Provide Referrals Refill Requests Post-Discharge Engagement And more... Pretrained in your support knowledge, industry know-how, and enterprise systems to deliver contextual support when patients need it. Cognigy's cutting-edge technology has transformed our customer support, achieving an impressive 40% containment rate within a single month. Ivana Suljetov Ivana Suljetov ic, Senior Front Line Manager, Virgin Pulse ic, Senior Front Line Manager, Virgin Pulse Bring Your Conversational AI Strategy To The Next Level With Less Code Most Flexible Conversation AI Platform Excellent Choice for Complex Conversational AI at Scale Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product. Best Conversational AI Platform! The Highly Interactive and Profitable Customer Interaction System Bring Your Conversational AI Strategy To The Next Level With Less Code Most Flexible Conversation AI Platform Excellent Choice for Complex Conversational AI at Scale Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product. Best Conversational AI Platform! The Highly Interactive and Profitable Customer Interaction System Bring Your Conversational AI Strategy To The Next Level With Less Code Most Flexible Conversation AI Platform An AI Agent are human-like virtual agents based on Conversational AI and Generative AI designed to automate customer service interactions across chat and voice channels. AI Agents deliver instant, personalized support in over 100 languages and integrate seamlessly with enterprise systems. They are equipped with industry-specific skills, emotional intelligence, and the ability to understand and use a company’s service knowledge and processes. Additionally, AI Agents work alongside human agents, providing real-time assistance, knowledge lookups, next best actions, sentiment analysis, and more. Shape the future of customer service, today SOLUTIONS AI AgentsPhone & VoiceChat & MessagingAgent AssistContact Center Integrations PLATFORM Cognigy.AI Platform OverviewGenerative AIKnowledge AIVoice GatewayAI Agent Manager Resources Resources Success StoriesDownloadsBlogShowcase ShortsHelp Center company About CognigyEventsTrust CenterNews & AnnouncementsCareers Privacy PolicyModern Slavery StatementLegal Notice © 2025 Cognigy All rights reserved. This website stores cookies on your device. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy. If you should disagree, your information won't be tracked as soon as you visit Cognigy's website. A single Cookie will be used within your browser to remind of that you won't be tracked. Transform customer engagement with fully pre-trained AI Agents Explore Enterprise AI Agents AI Voice Agents AI Agents for Chat & Messaging AI-Powered Agent Assist AI Agents for Sales & Marketing AI Agents for Airlines AI Agents for Automotive AI Agents for Finance & Banking AI Agents for Healthcare AI Agents for Insurance AI Agents for Retail & E-commerce AI Agents for Telecommunications AI Agents for Utilities Enterprise-grade Contact Center AI Platform Explore Cognigy.AI AI Agent Manager Visual AI Agent creation and orchestration engine Agentic AI Autonomous, goal-oriented AI Workforce powered by LLMs Voice Gateway Turnkey voice connectivity to any contact center Generative AI Enterprise-ready LLMs for CX transformation Knowledge AI AI-based semantic search and knowledge management NLU Market-leading AI for 100+ languages Multimodal CX Cross-channel customer journeys with xApps Agent Copilot Next-gen agent assist for enterprise contact centers Live Chat AI-powered Live Agent workspace Insights Omnichannel reporting and analytics suite Introducing Agentic AI Introducing Agent Copilot Cognigy Knowledge AI: Launch Webinar See Analyst Reports and Awards Cognigy is recognized as a Leader for Enterprise Conversational AI Platforms See Analyst Reports and Awards View our Customer Stories Explore our customers’ stories and see how enterprises are creating customer service loved by everyone View our Customer Stories Watch the Frontrunner Story of the Toyota Innovation Team Deloitte and Cognigy are Paving the Way for AI-Powered Customer Service Transformation Lufthansa Group Uses Cognigy.AI to Power 6M+ Conversations p.a. Downloads Guides, white papers, analyst reports and more Blog Stay in the loop on everything CX and CAI Cognigy Academy Become a certified expert with on-demand courses Showcase Shorts Explore the art of the possible in short videos demonstrating CAI CX Disruptors Insights from leading voices in the customer service industry Product Updates The latest information on new releases and features Help Center Tutorials, help community, videos and how-to articles Training Access training resources or schedule personalized sessions Technical Documentation How to use and get the most from Cognigy.AI eBook: Blueprint for an AI-First Contact Center eBook: Generative AI for Contact Centers Webinar: Generative AI and Cognigy in the Contact Center About Us Join our mission to make Conversational AI more accessible Our Partners Dive into our global ecosystem of leading business and technology partners Events Find us at live conferences or virtual meetups​ Careers Help us achieve our vision with your talents and skills​ News & Announcements Be the first to know about all the latest news​ Nexus The Most Anticipated Contact Center AI Summit Contact Us Reach out to our experts and get your questions answered Cognigy Trust Center See how we help your organization secure sensitive data and comply with applicable laws and regulations. The Future of Enterprise-Grade AI Adoption An in-depth guide into the trusted use of AI in customer service automation Cognigy.AI is officially AIC4-approved Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue. Cognigy Celebrates Customer Service Innovation at the Cognigy Awards 2025 Cognigy and Schwarz IT Win Retail Award - with Lidl Instore Voice Assistant Transform customer engagement with fully pre-trained AI Agents Explore Enterprise AI Agents AI Voice Agents AI Agents for Chat & Messaging AI-Powered Agent Assist AI Agents for Sales & Marketing See More Integrations AI Agents for Airlines AI Agents for Automotive AI Agents for Finance & Banking AI Agents for Healthcare AI Agents for Insurance AI Agents for Retail & E-commerce AI Agents for Telecommunications AI Agents for Utilities Enterprise-grade Contact Center AI Platform Explore Cognigy.AI AI Agent Manager Visual AI Agent creation and orchestration engine Agentic AI Autonomous, goal-oriented AI Workforce powered by LLMs Voice Gateway Turnkey voice connectivity to any contact center Generative AI Enterprise-ready LLMs for CX transformation Knowledge AI AI-based semantic search and knowledge management NLU Market-leading AI for 100+ languages Multimodal CX Cross-channel customer journeys with xApps Agent Copilot Next-gen agent assist for enterprise contact centers Live Chat AI-powered Live Agent workspace Insights Omnichannel reporting and analytics suite Introducing Agentic AI Introducing Agent Copilot Cognigy Knowledge AI: Launch Webinar Cognigy is recognized as a Leader for Enterprise Conversational AI Platforms See Analyst Reports and Awards Explore our customers’ stories and see how enterprises are creating customer service loved by everyone View our Customer Stories Watch the Frontrunner Story of the Toyota Innovation Team Deloitte and Cognigy are Paving the Way for AI-Powered Customer Service Transformation Lufthansa Group Uses Cognigy.AI to Power 6M+ Conversations p.a. Downloads Guides, white papers, analyst reports and more Blog Stay in the loop on everything CX and CAI Cognigy Academy Become a certified expert with on-demand courses Showcase Shorts Explore the art of the possible in short videos demonstrating CAI CX Disruptors Insights from leading voices in the customer service industry Product Updates The latest information on new releases and features Help Center Tutorials, help community, videos and how-to articles Training Access training resources or schedule personalized sessions Technical Documentation How to use and get the most from Cognigy.AI eBook: Blueprint for an AI-First Contact Center eBook: Generative AI for Contact Centers Webinar: Generative AI and Cognigy in the Contact Center About Us Join our mission to make Conversational AI more accessible Our Partners Dive into our global ecosystem of leading business and technology partners Events Find us at live conferences or virtual meetups​ Careers Help us achieve our vision with your talents and skills​ News & Announcements Be the first to know about all the latest news​ Nexus The Most Anticipated Contact Center AI Summit Contact Us Reach out to our experts and get your questions answered Cognigy Trust Center See how we help your organization secure sensitive data and comply with applicable laws and regulations. The Future of Enterprise-Grade AI Adoption An in-depth guide into the trusted use of AI in customer service automation Cognigy.AI is officially AIC4-approved Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue. Cognigy Celebrates Customer Service Innovation at the Cognigy Awards 2025 Cognigy and Schwarz IT Win Retail Award - with Lidl Instore Voice Assistant Conversational AI in healthcare delivers seamless and compliant service experiences for every patient on any channel and in any language with pre-trained AI Agents. SEE A DEMO containment rate intent recognition ticket creation in Zendesk Watch an AI Agent quickly handle issues with a medical device and later hand over to a live agent, pivoting to assisting the agent in real time. 30+ voice and digital channels out-of-the-box from iMessage to WhatsApp and Twitter so customers get help where it's most convenient for them. Pretrained in your support knowledge, industry know-how, and enterprise systems to deliver contextual support when patients need it. Automate and personalize common service processes like appointments, filling out forms, answer common questions about medication, pay bills and more. Virgin Pulse, a global health engagement company, sought to enhance its member support by integrating a fully trained AI Agent with Zendesk LiveChat. This AI Agent, covering 29 topics, achieved a 97% intent accuracy score and a 40% containment rate within a month, significantly improving from the previous 3%. The solution automated ticket creation and facilitated seamless transitions to live agents, doubling user sessions from 12,000 to 30,000. This success led to Virgin Pulse receiving Cognigy's Newcomer Champion Award in 2024. Read the whole story. Cognigy's cutting-edge technology has transformed our customer support, achieving an impressive 40% containment rate within a single month. Ivana Suljetovic, Senior Front Line Manager, Virgin Pulse Hear what they have to say 5.0 Reviewer Function: Customer Service and Support Company Size: 500M - 1B USD Industry: Energy and Utilities Bring Your Conversational AI Strategy To The Next Level With Less Code We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast." 5.0 Reviewer Function: Data and Analytics Company Size: 1B - 3B USD Industry: Transportation Most Flexible Conversation AI Platform "The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan." 5.0 Reviewer Function: Research and Development Company Size: 30B + USD Industry: Transportation Excellent Choice for Complex Conversational AI at Scale "The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors... 5.0 Reviewer Function: Software Development Company Size: <50M USD Industry: Healthcare and Biotech Industry Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product. "Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space... 5.0 Reviewer Function: Product Management Company Size: 1B - 3B USD Industry: Telecommunication Best Conversational AI Platform! "Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents." 5.0 Reviewer Function: Data and Analytics Company Size: 30B + USD Industry: Retail The Highly Interactive and Profitable Customer Interaction System "Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ... 5.0 Reviewer Function: Customer Service and Support Company Size: 500M - 1B USD Industry: Energy and Utilities Bring Your Conversational AI Strategy To The Next Level With Less Code We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast." 5.0 Reviewer Function: Data and Analytics Company Size: 1B - 3B USD Industry: Transportation Most Flexible Conversation AI Platform "The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan." 5.0 Reviewer Function: Research and Development Company Size: 30B + USD Industry: Transportation Excellent Choice for Complex Conversational AI at Scale "The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors... 5.0 Reviewer Function: Software Development Company Size: <50M USD Industry: Healthcare and Biotech Industry Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product. "Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature rich, but also robust - not a common combination in this space... 5.0 Reviewer Function: Product Management Company Size: 1B - 3B USD Industry: Telecommunication Best Conversational AI Platform! "Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents." 5.0 Reviewer Function: Data and Analytics Company Size: 30B + USD Industry: Retail The Highly Interactive and Profitable Customer Interaction System "Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ... 5.0 Reviewer Function: Customer Service and Support Company Size: 500M - 1B USD Industry: Energy and Utilities Bring Your Conversational AI Strategy To The Next Level With Less Code We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers alot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi brand environment. The support acts fast and feature requests are always welcome and treated fast." 5.0 Reviewer Function: Data and Analytics Company Size: 1B - 3B USD Industry: Transportation Most Flexible Conversation AI Platform "The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan." The GARTNER PEER INSIGHTS Logo and GARTNER PEER INSIGHTS are trademarks and service marks of Gartner, Inc. and/or its affiliates and are used herein with permission. Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. An AI Agent are human-like virtual agents based on Conversational AI and Generative AI designed to automate customer service interactions across chat and voice channels. AI Agents deliver instant, personalized support in over 100 languages and integrate seamlessly with enterprise systems. They are equipped with industry-specific skills, emotional intelligence, and the ability to understand and use a company’s service knowledge and processes. Additionally, AI Agents work alongside human agents, providing real-time assistance, knowledge lookups, next best actions, sentiment analysis, and more. Conversational AI in healthcare refers to AI Agents based on Conversational and Generative AI designed to interact with patients and staff using natural language. These solutions streamline processes such as appointment scheduling, symptom checking, medication reminders, and providing healthcare information, enhancing accessibility and patient engagement. AI in healthcare revolutionizes customer service by enhancing efficiency, personalization, and accessibility. AI Agents streamline appointment scheduling, provide instant answers to patient inquiries, and manage prescription refills, reducing wait times and improving patient satisfaction. AI also supports healthcare providers by automating administrative tasks like billing and patient onboarding, freeing up staff to focus on critical care. Additionally, AI-driven tools can guide patients through symptom checking, triage processes, and follow-up care, ensuring timely support and reducing strain on healthcare resources. These applications empower organizations to deliver seamless, 24/7 service while optimizing operational workflows. An example of AI chatbots in healthcare is AI Agents designed to assist with patient inquiries and support. For instance, chatbots can help patients schedule appointments, check symptoms, and receive medication reminders. They also provide instant answers to common questions about healthcare services, reducing the need for phone calls or in-person visits. An AI-powered chatbot integrated into a healthcare provider’s system can guide patients through insurance claims, manage prescription refills, or offer post-treatment care instructions. This ensures fast, accurate, and accessible service, improving patient satisfaction and operational efficiency. The choice is yours