Experience VoiceX Delight customers Empower agents Deliver invaluable insights to leaders Enterprise-grade security with safe AI 50% faster time to value with integrations Lion Parcel elevates customer service with 85% automation powered by Generative AI Pelago reimagines customer experience with generative AI powered conversational AI agents Cipla embraced automation to enhance respiratory health education in nine languages to ensure inclusivity. Coda achieves high customer satisfaction with 85% automation using a gamified Conversational AI experience Lion Parcel elevates customer service with 85% automation powered by Generative AI Pelago reimagines customer experience with generative AI powered conversational AI agents Cipla embraced automation to enhance respiratory health education in nine languages to ensure inclusivity. Coda achieves high customer satisfaction with 85% automation using a gamified Conversational AI experience Lion Parcel elevates customer service with 85% automation powered by Generative AI Follow us on Linkedin Follow us on Twitter Follow us on Youtube Follow us on Instagram VoiceX: Incredibly human-like voice AI agents that can handle complex conversations autonomously. 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Case studies & testimonials Success stories and testimonials from our customers across industries ROI calculator Are you maximizing cost savings yet? See how much you can save with Yellow.ai Guides Agentic AI 101: What Is It, How It Works, and How It Differs from AI Agents Customer service automation: A full guide The ultimate guide to voice AI agents for business Event Envision AI Agents as Your CX Workforce Join industry leaders as they share real deployment stories, compare playbooks, and explore what’s working (and what isn’t) in AI-first customer service. Safe AI English (US) English (UK) Bahasa (ID) English (PH) العربية (AR) Streamline customer service operations with accurate, faster and personalized interactions, powered by our platform’s superior AI capabilities. 40% higher CSAT with instant, human-like responses 90% automation with 24×7 self-service 60% more engagement with omni-channel support 40% higher CSAT with instant, human-like responses 90% automation with 24×7 self-service 60% more engagement with omni-channel support 40% higher CSAT with instant, human-like responses Trusted by 1100+ global brands Just launched: VoiceX Voice AI at its finest. Generates life-like voices and delivers precise responses to complex requests in real-time. Experience VoiceX Did you know Yellow.ai has been recognized by leading industry leaders 100+ mentions by View all recognitions View all recognitions Deliver unmatched customer service through natural, human-like interactions across voice, chat and email channels. Use our dynamic AI agents to achieve 90% automation and offer 24/7 support and proactive solutions that reduce customer effort. Automate support lifecycles to reduce effort per ticket and boost agent productivity. Integrate with top contact center solutions like Salesforce, Zendesk, Genesys, and Nice, or operate independently on Yellow.ai for enhanced AI-driven agent support and ticketing. Track in-depth conversation metrics, identify opportunities to improve CSAT, and drive higher automation of conversations powered by AI agents using our proprietary LLM, Analyze. Voice Email Chat Service cloud Contact centre Yellow.ai is built with robust guardrails and systems that ensure user and enterprise security. Backed by HIPAA, GDPR compliances, ISO, SOC2 certifications and the principles of Responsible AI we protect sensitive data and maintain rigorous adherence to industry-leading security and compliance practices. Yellow.ai’s native Gen-AI integration framework offers rapid deployment with 150+ pre-built integrations, seamlessly connecting with your existing tech stack. No need to rip & replace, with 80% out-of-the-box and custom integrations ensuring simple and hassle-free implementations. With our professional services, you can minimize risks, ensure the right deployment from the start, and save on additional resources and costs by getting it done right the first time. Our team of experts guides you through every step, from initial setup to ongoing enhancements. Benefit from our deep industry insights and best practices to achieve seamless implementation and maximized ROI. “Cipla is committed to pioneering innovative respiratory health solutions in line with our motto, ‘Caring for life.’ Our objective is to revolutionize patient advocacy by providing customized education for conditions such as asthma, COPD, and other breathing disorders. As a significant step in this direction, our Breathefree initiative has embraced conversational AI and automation facilitated by Yellow.ai to enhance respiratory health education. Our outreach extends to diverse populations across India, offering support in nine languages to ensure inclusivity. Leveraging Conversational AI-driven solutions on various digital channels, we now assist over half a million patients and caregivers monthly, with industry best 95% customer resolution call completion rate. This combination of technology and healthcare allows Cipla to nurture a well-informed patient community, supporting effective management of their respiratory health.” Article | 7 min read Rashid Khan, our Co-founder & CPO, shares key learnings from tackling AI hallucinations in 100+ deployments, revealing how to make AI agents reliable for enterprise use cases. This strategic guide will help you identify which CX challenges truly warrant AI solutions – and which don’t. Get an insider’s view on what’s working in AI implementations and discover adoption insights, key trends, and practical strategies from real conversations. Download your complimentary copy of the report to learn why.