1800-225 5727 | +65 6664 6727 +1-800-872-1727 Or see our complete list of local country numbers Call offline Chat Unavailable Contact us Artificial Intelligence / / Artificial Intelligence Artificial Intelligence Joule agents Request a meeting Request a meeting Watch the Business Unleashed keynote Watch the Business Unleashed keynote Watch the video Sign up for the newsletter More Contact us to learn more More See how you can create custom agents Florian Haustein​, Director of Digital Customer Experience, Bosch 1800-225 5727 | +65 6664 6727 +1-800-872-1727 Or see our complete list of local country numbers Contact us Chat Unavailable Quick links SAP Trust Center Find a solution Industries Find a partner Trials and demos Find services Trending SAP Sapphire SAP Business Suite SAP Business Data Cloud SAP Business AI Sustainability Partner ecosystem About SAP Company information Worldwide directory Investor relations Careers News and press Events Customer stories Newsletter Site information Privacy Terms of use Legal disclosure Copyright Trademark Cookie statement Cookie preferences Singapore United States +1-800-872-1727 Or see our complete list of local country numbers Or see our complete list of local country numbers Call offline SAP can call you to discuss any questions you have. Chat Unavailable Allow Functional Cookies to enable chat Contact us Send us your comments, questions, or feedback. hero video for the AI Agents page Your best. Made real. Discover how SAP helps businesses go beyond the AI hype and bring out real results. Register now for the early-bird discount Joule equips your teams with the only AI agents that truly understand your business context and collaborate across all functions—connecting departments, accelerating decisions, and streamlining processes so work gets done faster. How Joule AI agents work Joule activates teams of AI agents across your business to execute complex workflows with precision. Grounded by SAP Knowledge Graph and SAP Business Data Cloud, Joule agents uniquely understand your data and processes to act reliably through business applications. Joule activates teams of AI agents across your business to execute complex workflows with precision. Grounded by SAP Knowledge Graph and SAP Business Data Cloud, Joule agents uniquely understand your data and processes to act reliably through business applications. Stay informed on the latest AI trends, best practices, and innovations from SAP. Learn why Joule agents are uniquely capable of performing complex cross-functional work with speed and reliability. Business process grounding All the right data The power to act Agents helping agents Joule agents are informed by SAP’s 50 years of business process expertise SAP Knowledge Graph, which encodes SAP’s business expertise, uniquely grounds Joule agents in the relevant business processes for their purpose Process grounding enables Joule agents to reach further across your business and do more SAP Business Data Cloud provides a single trusted data layer, ensuring Joule agents can access all the data in your business SAP Knowledge Graph, which reveals the connections between data and processes, helps Joule agents ground their decisions and actions in business context This grounding allows Joule agents to understand the full context of problems, make more precise judgments, and take on bigger challenges Joule provides a library of over 1,300 skills that automate tasks across the SAP Business Suite and non-SAP applications Joule agents use their business context to decide which Joule skills to use, and in which order, to complete higher-impact multi-step business goals Joule agents think and act big, by working together, rather than in silos Joule’s library of out-of-the-box agents serves as a bench of highly skilled virtual workers that self-organize to solve your toughest challenges Through collaboration with each other and your people, Joule agents extend their reach and impact in your business Activate agentic AI across your business with ready-to-use Joule agents. See how Joule agents work across finance, customer service, and operations to detect disputes, validate cases, and propose resolutions—cutting resolution time from hours to seconds. By automating workflows and coordinating teams, they ensure fast, accurate resolutions. Keep deals moving with a specialized AI agent that autonomously reviews sales opportunities, identifies customer questions, and updates them with accurate, recommended answers. Hire top talent faster and simplify HR processes. Boost efficiency by automating job descriptions, accelerating offer approvals, and streamlining time-off requests, feedback, and policy inquiries. Increase project speed and decrease costs with coding assistance and best practices for cloud transformations. Developers can use natural language to generate code and app logic for SAP programming models. With Joule’s agent builder, your teams can create and deploy custom agents that are more powerful and impactful because they’re uniquely grounded in your business processes. Define purpose Provide context Connect to data Assign skills Enable collaboration Defining your agent’s purpose is as easy as describing it in a few sentences. Joule’s agent builder then walks you through the rest of the process. SAP Knowledge Graph, which is informed by SAP’s 50 years of business expertise, grounds your custom agents in the most relevant business process for their purpose. SAP Business Data Cloud provides a trusted data layer, ensuring your custom agents can access all your business’s data. Recommendations make it easy to empower your agents with prebuilt Joule skills they need to perform work across SAP Business Suite and third-party applications. Joule’s agent builder lets you connect your agents with other agents so they can collaborate together to get more done. Build your agents with governance in mind, ensuring secure deployment, auditable decisions, and compliance with business policies across SAP and third-party systems. Integrating the AI-powered case classification agent in our SAP Service Cloud has been a game-changer for fast customer ticket resolution. Replacing hundreds of routing workflows with a single prompt has significantly improved accuracy, reduced manual effort, and accelerated resolution times.​ Singapore 1800-225 5727 | +65 6664 6727 United States +1-800-872-1727 Or see our complete list of local country numbers Or see our complete list of local country numbers Contact us Chat Unavailable © 2025 SAP SE or an SAP affiliate company. All rights reserved.