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English Brian Burton Member Contact Center Operations Analyst, Collins Community Credit Union 0% 0% 0% Ebook White Paper Datasheet 2025 Products Industries Resources SOLUTIONS BY CONTACT CENTER TYPE A next-generation cloud contact center platform to help your service team deliver unmatched customer experience. Elevate your customer service experience with CX Cloud – a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics – all on a unified cloud-native platform. Say goodbye to clunky, frustrating user experiences and coding. Delight your agents with an intuitive UX and make your contact center agile by easily configuring every aspect of CX Cloud, from IVR routing rules to the agent workspace to reporting and more. With clicks, not code. Extend Talkdesk capabilities with over 60 pre-built integrations and over 80 innovations from our AppConnect Marketplace, including reporting, voice analytics, WFO, video, co-browsing, and much more. Empower agents to efficiently deliver exceptional customer experiences with an intuitive, unified agent workspace. Route calls to the most qualified agent available to handle each customer. Improve agent connect rates and drive more proactive customer engagement. Identify coaching opportunities by listening to phone calls. Use AI to identify CSAT issues and where to improve agent engagement. Uncover actionable insights with live and historical reporting. Extend customer service beyond the contact center to improve customer experiences. Improve agent performance and increase CSAT with proactive coaching. Make it easy for customers to find answers to their queries quickly and at any time of the day. Get started instantly with 60 out-of-the-box integrations with leading business tools. Provide a consistent customer experience across SMS, video, and more. One-click workforce management integration with free trial and simple billing. Brian Burton Member Contact Center Operations Analyst, Collins Community Credit Union CSAT improvement. Agent productivity improvement. Wait time reduction. Ebook White Paper Datasheet This could result from one or more of several issues: You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed. Thanks - the Talkdesk Team. Request a demo to see how AI can boost results for your business. 201 Spear Street, Suite 1100, San Francisco, CA 94105 © 2025 Talkdesk