For customers Instant service, exceptional experiences Fin AI Agent More than a chatbot. Resolves 54% of support volume. Instantly. Omnichannel Meet your customers where they already are. Help Center Help customers find accurate answers themselves. For support agents AI-first tools for more efficient agents Inbox Maximize productivity with an AI‑enhanced inbox. Copilot Make every agent an instant AI-powered expert. Tickets Optimized to resolve complex issues efficiently. For support leaders Tools and insights to empower your team AI Insights & Reporting Performance-boosting AI optimization tools. Workflows Automate at scale with our visual builder. Apps & Integrations Over 450 apps for all your support needs. Featured The 2025 Customer Service Transformation Report CS trends as we know them are dead... How AI is transforming customer service tech stacks Take your tech stack into a new age… Why Intercom? Six reasons to choose Intercom Customers Browse real world CS case studies Events Sign up to hear from industry experts Help Center How to install, set up & use Intercom Intercom Community Find expert answers and inspiration Academy Take a deep dive course on Intercom Blog Customer service news and insights Developer Hub Integrate with, or build on Intercom Contact sales Sign in View demo Start free trial The best AI Agent and AI-first Customer Service Platform Fin is the first AI agent that delivers human-quality service. Use Fin on your existing platform, or Intercom’s complete AI-first customer service platform. Use Fin on your existing platform, or Intercom’s complete AI-first customer service platform. Contact sales View demo Start free trial Fin AI Agent Learn more Learn more The human-quality AI agent that works with any help desk Customer Service Platform Learn more Learn more The AI-first platform trusted by thousands of support leaders best-in-class customer experiences. AI-first AI Agent Copilot AI Analyst the only complete AI-first customer service platform. Eoghan McCabe CEO and Co-founder PS. Read our Things we believe page to see our take on the future of Customer Service Things we believe Things we believe Learn more Knowledge Fin uses all of your support knowledge to generate accurate answers. Behaviour Fin speaks in your tone of voice, and follows your policies and procedures. Actions Fin personalizes every interaction and takes actions on behalf of customers. Insights AI-generated insights give you full visibility and trust in Fin’s performance. Learn more Fin AI Agent Forget AI chatbots, Fin can handle your entire frontline support with human quality service. Omnichannel Deliver exceptional experiences wherever your customers are. Help Center Help your customers find accurate answers through any channel. Learn more Inbox Maximize productivity with an AI-enhanced inbox. Copilot A personal AI assistant for every support agent. Tickets Resolve complex issues quickly with tickets optimized for collaboration. Learn more AI Insights & Reporting Robust reporting and insights for your entire support operation. Workflows Build powerful automations with our no-code visual builder. Outbound messaging Send proactive messages to get ahead of issues and reduce inbound volume. so do our customers Lightspeed Sam Forde Merchant Support Manager, Zapiet TravelPerk MOO Jeff Cardoso Vice President Operations, Azazie Culture Amp MONY Group Coda More customer stories Read the G2 Report Read G2 Fin Reviews Messenger Inbox views Help Center customization Multiple Help Centers Workload management Multiple team Inboxes Macros Inbound and outbound phone calls Messenger calls Messenger screensharing Interactive voice response Fin Custom Answers Workflows for Fin Content targeting Multiple content sources Pre-built reports Custom reports Conversation topics App Store APIs and SDKs Custom roles Custom objects Custom actions Custom events SSO & identity management Banner messages Tooltips Product tours Surveys 1:1 Posts/Chats Series Just $0.99per resolution View pricing View pricing From $29/seatper month View pricing View pricing Start free trial Use cases For customers For customers For support agents For support agents For support leaders For support leaders Company size Early stage Early stage Partner programs Solution partner program Solution partner program Technology partner program Technology partner program Industries Financial services Financial services E-commerce E-commerce Software and technology Software and technology Healthcare Healthcare Features Fin AI Agent Fin AI Agent Omnichannel Omnichannel Help center Help center Inbox Inbox Copilot Copilot Tickets Tickets AI insights & reporting AI insights & reporting Workflows Workflows Apps and integrations Apps and integrations Outbound Outbound Phone Phone Knowledge hub Knowledge hub Customers Anthropic Anthropic Synthesia Synthesia Lightspeed Lightspeed Nuuly Nuuly Fundrise Fundrise Mebit Mebit Coda Coda Atlassian Atlassian Retention.com Retention.com Spendesk Spendesk Frends Frends Company About About Customers Customers Community forum Community forum Careers Careers Newsroom Newsroom Contact us Contact us Status Status Resources Blog Blog Watch a demo Watch a demo Academy Academy Events Events Product changes Product changes App store App store Docs Docs Developers Developers Books and guides Books and guides Terms Terms Privacy Privacy Security Security Fin is the first AI agent that delivers human-quality service. Use Fin on your existing platform, or Intercom’s complete AI-first customer service platform. In customer service, we all share the same goal: to provide best-in-class customer experiences. AI represents an unprecedented new way—not just to achieve that goal—but to redefine it. Our AI-first platform is built on a single AI system with three major components designed to transform customer service for everyone. AI Agent provides instant, accurate answers for customers 24/7. Copilot provides instant, always-on assistance for support agents. AI Analyst provides holistic AI insights and recommendations for support leaders. All three learn from every customer conversation to improve the system. That’s what makes Intercom the only complete AI-first customer service platform. And we are determined to make Intercom the best, and the only customer service platform you will ever need. The results we have seen with Fin are groundbreaking, double-digit gains in engagement and resolution rates. Meeting customer demand has never been smoother, leading to an impressive 98% CSAT. In G2's 2025 Winter report, Intercom's Fin AI Agent is ranked first in the AI Agent category, and has the highest number of customer reviews. G2's AI Agent score Intercom Microsoft Copilot IBM Watson X Assist Zendesk AI Agent Ada Fin AI Agent on your existing help desk Works with Zendesk, Salesforce and more. Fin AI Agent + Intercom's Customer Service Platform + $0.99 per resolution with a 14 day free-trial.